CUSTOMER CARE

Payment

We Accept Visa, Amex, Mastercard, Maestro, Discover and many other credit & debit cards via PayPal and Stripe. We will only take payment from your credit/debit card or PayPal account when your order has been Fulfilled. When you place an order with Girls Are Awesome, an order confirmation will be sent to the email address you have registered with. Please keep this document safe. We suggest saving it to your desktop. For further information about PayPal please visit PayPal.com. For Further information about Stripe please visit stripe.com

1.1 CURRENCIES

Prices are defined in the following countries based on the country of order origin.

Denmark: Danish Crown (DKK)

Europe: Euro (€)

U.S.A. & Canada: US Dollar (USD)

United Kingdom: British Pound (£)

1.2 VAT (MOMS)

VAT (MOMS) is included in all our prices where orders are placed in Denmark or Europe.. VAT will not be charged on orders outside of Europe. All prices and product information on the Girls Are Awesome online shop are subject to change.

1.3 SECURE PAYMENT

For card purchases we work with authorized payment agents that help us to check directly with your bank that the card is valid for purchases. Payments are processed securely through Stripe or PayPal, which are both PCI DSS 3.2 compliant as Level 1 Service Providers. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.


Delivery

Orders made on girlsareawesome.com are shipped with PostNord (within Denmark) and UPS. All orders are shipped from Denmark and shipping times vary depending on the customer’s location. In addition to the above, there are customary shipping charges payable, these charges will be specified in the order. These costs will be indicated when you select your country of choice for delivery.

2.1 DELIVERY OPTIONS

We offer you the following delivery options:Delivery to your home address:Select PostNord Home as the delivery option in the checkout and make sure that your home address is ticked as delivery address.Delivery to an alternative address:Select PostNord Home as the delivery option in the checkout, Check the “Ship to a different address” checkbox and enter an alternative address.Delivery to a Parcel Shop (Denmark Only):Select PostNord Collect as the delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

2.2 DELIVERY TRACKING

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information is uploaded.

2.3 UNDELIVERABLE PARCELS

If unable to deliver a package according to your chosen delivery option it will automatically be returned to Girls Are Awesome.


Returns

You have 14 days to return your purchase. This applies to purchases made on our webshop at www.girlsareawesome.com. The 14 days run from the day receive your order. 

Exchange and return policy

• Return right on all items up to 14 days

We do not offer exchanges. Instead, simply place a new order, return your unwanted item and receive a full refund upon our receipt of the unwanted item.

The customer is responsible for the product until it reaches Girls Are Awesome including return shipping expenses.

Packaging and item condition

Returns are only accepted if the item is returned in the same condition as when you received it. The right to return a product is waived if the product is used in a way which reduces the sales value.

If you choose to return your order via postal services, it is very important that you include your order number/ order confirmation along with the product. Please leave all tags on the product. 

Return Address

Kløvermarksvej 70D

2300 Copenhagen S

Denmark

mail: service@girlsareawesome.com

If you choose to return products to us, the amount will be transferred to the card you paid with or in your bank account once we have received the product and verified that the product meets the criteria for refund.


Privacy Policy

www.girlsareawesome.com (hereafter “Girls Are Awesome”) works to ensure that your privacy is always protected when using our services, which means that all customer information provided to Girls Are Awesome is treated as confidential. No information will be disclosed to third parties and is strictly used by the customer and Girls Are Awesome. We use the internet every day, and are as concerned as you are about the misuse of personal data.

PERSONAL DATA

1.1 WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

Girls Are Awesome collects personal data and non-personal data that you forward when using girlsareawesome.com and associated online services. This occurs when you eg. complete an order, contact customer service, scroll our website or perform certain actions such as subscribing to our newsletter. The personal data you forward includes, but is not limited to: contact information, date of birth and payment details. Non-personal data includes, but is not limited to: IP address, browser type, number of visits, popular searches, domain names and referring sites. We may also collect personal data from external sources and third party providers e.g. credit information and address registrar information.

1.2 HOW DO WE STORE PERSONAL DATA?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Girls Are Awesome will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.

1.3 HOW DO WE USE YOUR PERSONAL DATA?

Girls Are Awesome uses your personal data for the following purposes:

• To create and manage your Girls Are Awesome account

• To process your orders and returns

• To contact you in the event of any problems with your order or delivery

• To send newsletters

• To analyze and create statistics, in order to make your shopping experience better

• To prevent fraud or misuse of our services

• To respond to email inquiries

1.4 WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we behold on you at any time. You can request correction of incorrect or incomplete personal data we hold about you via our customer service. You can request that we delete data we hold about you, or stop processing or collecting it, except for special circumstances such as if there is a legal storage requirement (eg. book-keeping rules), or when there are other legitimate grounds to keep the data (eg. unsettled debts). You can also withdraw your consent (opt-out) to us using the data for marketing purposes at any time (i.e., sending newsletters or offers) via the unsubscribe function in each send-out.

WHO HAS ACCESS TO THE DATA?

Girls Are Awesome does not sell your information to third parties. We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is used to meet Girls Are Awesome’s commitments to you. Girls Are Awesome may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection. Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud.

1.6 HOW DO WE PROTECT YOUR DATA?

Once we receive your transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorised access, etc. At Girls Are Awesome we protect your data using Secure Sockets Layer (SSL) encryption. SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties. Payments proceed securely through Stripe or PayPal, which are both PCI DSS 3.2 compliant as Level 1 Service Providers.

1.7 EMBEDDED CONTENT

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you had visited the contents source website.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

COOKIES

Girls Are Awesome uses cookies to give you the best possible experience when you visit our website.

2.1 WHAT ARE COOKIES?

Cookies are small files that are saved during subsequent visits to a website. These files are retrieved from your computer, tablet, or mobile device and based on your behavior on the website. There are two types of cookies, permanent cookies which are stored as a file on your computer or mobile device for no longer than 12 months, and session cookies which are stored temporarily and disappear when you close your browser session.

2.2 WHAT DO WE USE COOKIES FOR?

We use cookies for site functionalities, which allows you to navigate our site and use several features. Site analytics, which allows us to measure and analyze how our customers use our website, to improve the user experience. Customer preference, which means that your preferences (for ex. Language, account and location) will be remembered. Targeting and advertising, which are used to deliver relevant and personalized ads to you.

2.3 WHEN DO I ACCEPT COOKIES & WHAT IF I DON’T ACCEPT?

You accept cookies by entering and using our site. On the front page, you will get notified about cookies. If you choose not to approve cookies, your shopping experience may be affected.

2.4 CAN I DELETE COOKIES?

You can delete your browser history and thus your cookies, in the settings of the specific browser you are using. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, your user experience may be affected, and you are unable to use certain functions on our site.

2.5 COOKIES FROM THIRD PARTIES AND SUPPLIERS

Girls Are Awesome uses cookies from third parties to collect statistics in collected/aggregated form in analytics-tools such as Google Analytics, Hotjar and Facebook. The cookies that are used are both permanent and temporary (session-cookies). The permanent cookies are locally stored files on your computer and/pr mobile unit for a maximum of 24 months.


Terms and Conditions

1. GENERAL

By using girlsareawesome.com (hereafter Girls Are Awesome) you accept to be bound by the following Terms and Conditions. Please read these Terms and Conditions carefully before using this website and/or any other service offered by Girls Are Awesome. This agreement sets out the legally binding Terms and Conditions for the use of the Girls Are Awesome online shop.Girls Are Awesome reserves the right to update and amend the Terms and Conditions from time to time without notice. Any new functions that add to or enhance the current service, including the launch of new tools and resources, shall fall within the scope of these Terms and Conditions. The use of the girlsareawesome.com shop will simultaneously automatically signify your acceptance of these Terms and Conditions.

2. FORCE MAJEURE

If Girls Are Awesome is prevented or delayed (directly or indirectly) from delivering an order or any portion of an order on the agreed date of delivery or from otherwise performing its obligations or any part its obligations by reason of act(s) of war, embargo(s), riot(s), strike(s), lock-out(s), trade dispute(s), fire(s), break-down, inclement weather, interruption of transport, government action and/or delay in delivery beyond Girls Are Awesome control (“Force Majeure”), neither party hereto shall be under any liability whatsoever to the other party by reason(s) of such event(s).

3. PRICES

Girls Are Awesome accepts Visa, Amex, Mastercard, Maestro, Discover and many other credit & debit cards via PayPal and Stripe.Girls Are Awesome reserves its rights in relation to typing errors, pricing errors, VAT, currency and tax changes, price increases, force majeure, sold out/deleted articles and delivery failure from our store owners.

4. PAYMENT

When you place an order with Girls Are Awesome, an order confirmation will be sent to the email address you have registered with. Please keep this document safe. We suggest saving it to your desktop. No amounts will be debited from your credit card until your order has been completed.

5. SHIPPING

Orders made on Girls Are Awesome are shipped with Post Nord (within Denmark) and UPS (Europe and Globally. All orders are shipped from Denmark and shipping times vary depending on the customer’s location.In addition to the above, there are customary shipping charges payable, these charges will be specified in the order. These costs will be indicated when you select your country of choice for delivery.

6. CLAIMS

Upon receipt of the product you are obliged to examine the product to ensure that it matches your order. If the received product is defective, please send an e-mail to service@girlsareawesome.com. When contacting us please state your order number and specify your reason for claiming. Please provide photos to speed the claims process. As provided for in the Danish Sales of Goods Act and unless otherwise stated, products purchased on girlsareawesome.com are covered for manufacturing defects, but not those of general wear and tear or fading due to exposure to light. All warranty claims must be returned to Girls Are Awesome, but not before email approval of the claim.

7. RETURNS & EXCHANGE POLICY

As a consumer you have the right to return or exchange your purchase. We do not offer exchanges. Instead, simply place a new order, return your unwanted item and receive a full refund upon our receipt of the unwanted item. Your order must be returned within 14 days from the day of receipt of the product. Products must be returned in their original state or risk being declined for refund. The customer is responsible for the product until it reaches Girls Are Awesome including return shipping expenses. Please quote your order number on all returns communication. Once we have received and accepted your return we will issue a refund.

8. COLOURS

We cannot guarantee that the colours shown on the website exactly reflect the colours of the actual prints, The colours seen from our website will partly depend on the colour reproduction on your computer.

9. COMPANY INFORMATION

Girls Are Awesome is the official online shop for Girls Are Awesome ApS. Girls Are Awesome ApS is governed by Danish law and registered in Denmark at:

Kløvermarksvej 70D

2300 Copenhagen S

Denmark

VAT#: DK37571741

mail: service@girlsareawesome.com

0

Your Cart